Russet road kids, is here to help kids grow and prosper today while leaving behind a world they can be proud of! in an effort to reduce waste, and increase the earth’s natural environment, we do not included printed receipts, we use minimal required shipping containers, and are now partners with One tree planted!
for Every order placed through our website, russet road kids with One Tree Planted will plant a tree.
By shopping with us, you are planting a forest!
Besides, the obvious - our puzzles use wood, so we need to replace more than we use - Trees help:
clean the AIR we breath
clean the WATER we drink
help with BIODIVERSITY loss
help sequester CARBON from the atmosphere
&provide HEALTH in so many ways.
Every 2 seconds man destroys an area of forest the size of a football field.
700 pounds of paper are used by the average US citizen every year.
Current production time is normally 1-2 business days from the time orders are placed. All orders are made to order. ALL CAP puzzles have shorter production times than puzzles with lowercase letters in them.
During the Holidays, production time can increase. Please see any shop announcements at the top of the website for order deadlines.
Shipping time is not included in production time. If you choose to upgrade your shipping to priority or 3 day shipping, that does not mean you will have your puzzle within 3 days. That means it will ship out after production time, and then it will go 3 day shipping.
Orders with missing information or information that needs clarifying will be delayed.
Hello! Breana here. I live in Queen Creek, Arizona with my helpful husband and our 4 kids all 7 & under! (Our 3 year old isn't pictured - let's just say the sass is fierce in that one).
Shipping + Returns
My current production time is about 1 week. November - December & March - April the production time does increase to about 2-4 weeks. Please place your orders with as much lead time as possible. All my products are handmade, and personalized. I can not make them until they are ordered. How long it takes the puzzle to get to you after it ships is NOT included in the production time.
Returns / Refunds:
I accept Cancellations BEFORE the puzzle has been started.
Once the puzzle has been started, there are no returns or refunds.
If I make a mistake (compared to the name submitted) I will make it right with a corrected puzzle.
You will receive an emailed order confirmation/receipt with the name that was ordered automatically. Please use that to double check that the name was submitted correctly.
Stain and Paint may vary based off monitor settings. If a color doesn't come out in person as it did on the screen, that is not considered an error on my end. The paint I use is non-toxic once it has dried.
There is no way to send a proof before the puzzle has been cut. Puzzles will be created exactly as the name is submitted in the font show in the photos.
There are no proofs. Product is made as pictured.
I offer a few shipping options for you to choose from. Items are always shipped with a tracking number. Once the product has been handed off to the shipping provider, it is out of my hands. I am always willing to file claims, or help track down packages that were not delivered. If you experience lost packages frequently with certain shipping providers, we would suggest upgrading the shipping to priority or a different provider as I can not be responsible for lost packages after they have left me.