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We’re happy to answer questions!
Fill out the form below, or email us at Puzzles@RussetRoadKids.com
Most frequent questions and answers
We pride ourselves on a quick production time. Usually it is 1-2 business days from ordering to being ready to ship. Certain times of the year (Christmas, Easter, etc) production time can increase. Once your order is created, it will be shipped via the shipping method chosen during checkout. How long that takes for them to deliver varies by where you live, and what method is chosen.
Russet Road Kids Puzzles introduce your kids to letters, colors, and patterns. All our color schemes will repeat after the last color. This goes for all our predetermined color schemes, as well as if you order from the custom color scheme option.
Russet Road Kids letters are sized and designed with small hands in mind. The letters are thick, and when sitting in the base, are still sticking high off the top. This makes it easy for little hands to grab, remove, handle, and play with the letters.
This is an educational toy for toddlers learning their letters. To help toddlers understand which side of the letter should be up and facing them is important. Therefore we do not paint the bottom of the letters.
We cannot do special characters (accents, hyphens, apostrophes, periods, etc). If there is an accent or hyphen in your child’s name we can carve it into the base so that they know it is there – but we DO NOT make the tiny pieces for them.
The paint we use is non-toxic, and we do not add additional chemical / sealants to your puzzle.
We make all our products proudly in Queen Creek, Arizona, USA. We responsibly source our wood and materials from fellow American companies.
At Russet Road Kids, you always talk to a human!
Need support or have a question? Fill out the form, or email us at Puzzles@RussetRoadKids.com and a member of our Arizona Team will get back to you as soon as possible!