Shipping + Returns
 

Production time:
My current production time is about 1 week. November - December & March - April the production time does increase to about 2-4 weeks. Please place your orders with as much lead time as possible. All my products are handmade, and personalized. I can not make them until they are ordered. How long it takes the puzzle to get to you after it ships is NOT included in the production time.

Returns / Refunds:
PUZZLES:
I accept Cancellations BEFORE the puzzle has been started.
Once the puzzle has been started, there are no returns or refunds.
If I make a mistake (compared to the name submitted) I will make it right with a corrected puzzle.

You will receive an emailed order confirmation/receipt with the name that was ordered automatically. Please use that to double check that the name was submitted correctly.


Colors:
Stain and Paint may vary based off monitor settings. If a color doesn't come out in person as it did on the screen, that is not considered an error on my end. The paint I use is non-toxic once it has dried.

Proofs:

PUZZLES:
There is no way to send a proof before the puzzle has been cut. Puzzles will be created exactly as the name is submitted in the font show in the photos.

EVERYTHING ELSE:
There are no proofs. Product is made as pictured.
 

Shipping:
I offer a few shipping options for you to choose from. Items are always shipped with a tracking number. Once the product has been handed off to the shipping provider, it is out of my hands. I am always willing to file claims, or help track down packages that were not delivered. If you experience lost packages frequently with certain shipping providers, I would suggest upgrading the shipping to priority or a different provider as I can not be responsible for lost packages after they have left me.